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Amid economic pressure, businesses need to control costs. Purchasing CX software means you can benefit from best-in-class capabilities without the cost of building them from scratch.

By Sarah Olson, Staff Writer , @ seolson5

Last updated on 1 May 2023


Two people, each holding a chess piece ...

help center software
Help center software is defined as a knowledge base with frequently asked questions that companies make available to users – through a website – so that they can resolve their own questions or problems.

This customer support software is a self-service tool, so it is ideal for ...

By Zendesk

A help center is defined as a virtual space where customers can resolve their problems and queries themselves and at their own pace.

According to a Zendesk report , 67% of customers prefer to resolve their own queries rather than speaking to a representative , while 91% of businesses ...

Today we’re announcing Zendesk AI, our intelligence layer and a new offering that combines years of Zendesk data and insights with new AI technologies to instantly improve the customer experience.

The world is changing and so is the customer experience. Technological advances, combined with new and ...

CRM strategy to retain customers
Keeping your customers satisfied is more profitable than acquiring new ones. Studies show that this cost can be up to 7 times higher. Therefore, a CRM strategy to retain customers will create a feeling of loyalty towards your business and generate a positive effect ...

Sales funnel
The sales funnel begins when a user has a need and starts searching for information, and extends until after the purchase.

In this process, the user gains information about your product and you gain information about them. This way, you can personalize the conversion process and enrich ...

Companies have witnessed how the digital world has taken a leap forward again in recent years, specifically those that have understood what CX in chat means.

The increase in chats for customer service is evident and, according to data from Zendesk's CX Trends 2023 , 60% of managers plan to ...

Knowing how to motivate employees means fostering a collaborative work environment with opportunities for growth and development, which takes into account the needs and suggestions of staff.

To do this, it is essential to develop a strategy with clear goals and constructive feedback to improve the ...

Omnichannel
With digital transformation, customers expect an increasingly integrated experience, no matter where they shop.

To meet this expectation, companies must review their marketing, sales and support workflows, as well as learn what omnichannel is and consider new approaches to channel ...

In a world full of products and services that often seem the same, standing out has become a crucial challenge for businesses. The key to standing out is learning what customer experience is and how to take it to the next level.

Summary
CX stands for Customer Experience and refers to all the ...