Through an omnichannel system , and with the integration of conversations that occur in any medium, Smooch Zendesk is the only messaging solution that allows you to manage a greater number of customer queries through a single interface .
With over seventy-two billion messages sent in 2018 across various messaging channels like WhatsApp and Facebook Messenger , it’s no surprise that 68% of consumers choose messaging as their preferred means of communicating with businesses.
Customers are increasingly comfortable messaging a business, just as they do their friends and family, because it gives them an extra level of comfort and confidence with the customer service experience.
However, companies are finding japan telegram it difficult to adopt popular messaging channels and deliver seamless conversation for customers across the globe. The fragmented state of messaging today is highly susceptible to changing customer trends, making it difficult for businesses to deliver a messaging experience that can adapt to reality.
Smooch Zendesk solved this problem with a conversational platform that unifies context, formatting, and other data from different messaging channels. Zendesk has been a long-time partner of Smooch and already used it to deliver messaging to its customers. Like Zendesk, Smooch believed in the importance of having a single source of truth to keep the conversation going, even when it spans multiple channels.
It’s that shared vision that leads us to make an important announcement: today, the Zendesk family is excited to welcome Smooch.
What does Smooch mean? Continuous conversations in one place
Smooch Zendesk is a platform that standardizes communication that takes place across different social messaging channels, on its own website, and mobile SDKs . This means businesses can keep track of a conversation no matter what channel it comes from while providing their customers with a consistent messaging experience.