By using CRM platforms, companies are able to improve their processes. They can collect and process data, providing valuable input for developing a successful marketing strategy.
Here at ligue.me we also have CRM plans that integrate Telephony, Email and LiveChat, and Marketing. With this integration, it is possible to automate and optimize several processes in your company. If you want to learn more about the available plans, click here.
Use a professional telephone system (PABX)
This point is fundamental for companies in all areas, as in addition to increasing team productivity due to the functionalities offered by this system, it also provides an improvement in service and, consequently, in customer satisfaction.
PABX offers a range of technologies and features that, combined with good management, can offer several benefits. Check out some of these features below.
. Self-service or URA
Offer faster service With URA, you can create a virtual assistant who will offer faster and more contextualized service to your customer. In addition, since digital telephony costs less when compared to analog telephony, URA also provides a reduction in service costs.
. CRM Integration
With this integration, it is possible to provide much faster service, since taiwan phone numbers it is possible to consult all the information regarding the contact. This reduces the time spent collecting information, which optimizes the time spent on service, since it can be focused on resolving the sale, query or complaint of the customer.
"These are just some of the features offered by professional telephone systems. With this technology, it is also possible to record calls, create call queues and receive professional calls from anywhere. Here at ligue.me, we have PABX plans adapted to your business. To learn more about them, visit our plans page by clicking here .
These were some tips from ligue.me to help your company optimize processes and increase productivity . In addition to CRM and PABX platforms, we also have several tools that will help your business with customer service and prospecting. If you want to know a little more about them, talk to one of our experts via online chat or send us a message by clicking here . We are ready to assist you.