To do this, it is essential to develop a strategy with clear goals and constructive feedback to improve the performance of the work team, their satisfaction and, above all, that of the client.
The performance of a motivated team has a direct impact on customer service. In fact, Zendesk’s CX Trends 2023 report revealed that 72% of companies believe that collaborative work between teams around customer experience will increase operational efficiency.
So the better you understand the whatsapp australia importance of employee motivation, the closer you will be to providing them with an exceptional experience.
Read on to find out:
what is employee motivation;
how to motivate employees;
what is the importance of work motivation;
examples of companies that know how to motivate their employees;
how to motivate a demotivated employee.
What is work motivation?
Work motivation refers to the drive that leads employees to put effort and commitment into their work. It is a combination of internal and external factors that influence the level of satisfaction, responsibility and performance of staff.
Work motivation can originate from different sources:
the recognition that the employee receives for his work;
participation in decision-making;
professional growth;
fair remuneration;
a positive work environment.
What is intrinsic motivation?
It is that which arises from within the individual, when the employee finds satisfaction and personal gratification in his work , whether due to the pleasure he feels for the task or the position he performs, the desire for improvement or the achievement of personal goals.