It provides answers to the most popular questions, allowing managers not to be distracted by them and to focus on more complex issues. This saves their time and, as a result, optimizes the company's costs. In addition, the Chatbot provided another sales channel convenient for customers. According to analytics, three months after the implementation of the Chatbot, the total number of orders increased by 36%.
What to do if call center specialists do not have time to process all requests, and clients have to wait - on the phone line, in the online consultant chat, social networks? You can increase the staff, but we recommend using automation technologies. We tell you what solution one of our clients found. Features of the MCN Telecom client In banks, insurance companies, as in some other industries (for example, in online hypermarkets, mobile operators), work in call centers does not stop around the clock.
from clarifying how to make a transfer to urgently canceling benin cell phone number list a fraudulent transaction. Our customer, one of the Russian banks, had several operators working at the same time. However, this was not enough: clients constantly had to wait for a specialist to respond, especially if they contacted in writing, via the website, application, messengers or social networks. In some cases, even after waiting for an answer, the client remained dissatisfied: due to information overload, managers got confused, reported incorrect information or forgot to record important agreements.