Contact Center Sector In Particular Since It Is An Issue That Influences Others That Also . Affect Their Daily Activity Such As High Employee Turnover Rates What Is Silent Abandonment Silent . Abandonment Is A Concept That Refers To The Behavior Of Some Employees In These Cases . Workers Do Not In Their Respective Companies So They Choose . To Have An Apathetic Attitude That Leads Them To Perform Well Below Their Capabilities So . Instead Of Actively Committing To Their Projects They Simply Limit Themselves To Doing The Work .
That Is Requested Of Them Or Even Letting band data Themselves Be Carried Away Gradually Until Their . Performance Decreases Alarmingly As We Have Already Indicated Silent Abandonment Has Become More Noticeable After . The Pandemic A Study Carried Out In The United States Reflects This Because It Highlights . That Between And There Was An Evident Decrease In The Hours Worked In The Country . And Among Its Conclusions It Highlights That The Profile Of The Worker Most Prone To . This Silent Abandonment Is That Of A Man Of Age Reproductive With A Degree And .
University Training And With Longer Hours As Well As Higher Incomes In Addition The Study . Indicates That The Decrease In Work Was Mainly Due To The Reduction In Hours And . Not To The Number Of Employees A Change That Seems To Be The Result Of . The Voluntary Nature Of The Workers Given That Labor Markets With High Vacancy Rates Suggest . That Employees Can Work More Hours If They So Wish Why Can Silent Abandonment Occur . Normally Behind This Phenomenon There Is An Evident Dissatisfaction Of The Worker He May Not .