Cloud telephony systems are equipped with many advanced call center features, including VoIP calls, SMS, call tracking, virtual numbers, click2call, IVR, and auto-call logging.
When all these features are integrated, they significantly simplify the tasks for sales and support teams working with CRM systems. This integration helps to boost your business growth by an increase in lead conversions, client follow-up, and overall customer experience.
Here are some benefits of integrating cloud telephony systems with Zoho CRM:-
A) Unlimited Calls without leaving the Zoho CRM
Integrating cloud telephony allows users to effortlessly make and receive calls directly from the Zoho CRM platform. This functionality empowers sales teams to connect with contacts within the CRM with just a click-to-call feature and VoIP technology, ensuring immediate calls and the efficient closure of high-value leads, all without the need to switch tabs or leave the CRM. Moreover, making international calls is cost-effective. You can enjoy a high-quality calling experience from a single platform.
B) Virtual Phone Numbers for any country
Cloud Telephony enables the setup of online companies, toll-free, and local phone numbers across various nations. By linking these numbers to your Customer Relationship Management (CRM) system, you can direct all incoming calls to agents located within the CRM, utilizing Interactive Voice Response (IVR) and automatic call distribution capabilities. This capability facilitates the ability to interact and provide support to customers worldwide.
C) Minimize Customer Communication Costs
In contrast to PBX phone systems, cloud telephony systems are managed growth of the overseas chinese in canada by your provider and rely on VoIP technology (which uses the internet) for call-making and answering, removing the necessity for costly in-house telephone setups. By integrating with your Customer Relationship Management (CRM), you can handle Interactive Voice Response (IVR), customer support, sales, and every other business call directly from the CRM, bringing together customer information and discussions, and reducing expenses related to communication.
D) Remote Work
Integrating systems like Zoho CRM allows sales, support, and recruiting teams to work from anywhere, facilitating business continuity. The integration also facilitates customer care teams in providing expedited service and efficiently managing unexpected increases in inquiries.
E) Track Caller Data
By integrating cloud telephony with your CRM, users can access caller information from an incoming call pop-up screen that displays customer data. This feature is particularly beneficial for support representatives aiming to deliver personalized customer service. Before attending the call, you can access caller information, including name, status, and history.