Now that you have written the content of your questionnaire overseas data and formatted it, you need to distribute it to your target audience . To do this, there are different distribution channels, each with their own characteristics. Your choice will obviously be made according to your objectives, your target audience and your means.
Email: This channel is perfect for launching immediate campaigns or for planning them through automated sending,
The telephone: this is the channel par excellence that will allow you to have direct contact with your customers. When choosing this channel, it is best to use a specialized contact center to whom you can entrust your surveys,
SMS: these allow you to create a message containing a short link to the questionnaire page. This is a simple and, above all, very quick way,
Social networks: you can't miss this channel if you are implementing a digital strategy. You can create a dedicated post there containing the URL linking to your survey page,
Online (on your website): you can trigger your questionnaire there based on customer behavior.
Thus, the satisfaction survey is an essential tool for the proper development of your business. In addition to strengthening your customer relationship, this tool allows you to improve your various strategies and offers. You simply have to think about integrating the right questions and distributing your survey via the most appropriate channels.
Up to you !