Before presenting you with effective phoning software, it is important whatsapp data to know the different types of software on the market in order to best guide your choice. Thus, we find 3 main categories:
The predictive system,
The preview system,
The progressive system.
The predictive system
This type of software works as follows: it will dial several telephone numbers at the same time so that the lines are answered by the first available advisor.
This type of phoning software allows you to make your team more productive and generate a large number of calls . However, it presents some risks such as the fact that a caller may find himself without a correspondent.
The predictive system is therefore rather reserved for large contact centers that canvass in a very high volume. If you choose this system, you must be sure to have a significant number of teleoperators.
The preview system
This preview mode allows you to bring up the cards to call . Thus, the tele-advisor will be able to consult the prospect's card before launching his call. This allows a more qualitative exchange thanks to a stronger personalization.
This system is therefore ideal for launching phoning campaigns requiring knowledge of your prospect , for example for BtoB phoning campaigns.
The progressive system
Just like the preview mode, the progressive system also allows you to bring up the cards to be called. When a call is decided, the system will then directly dial the next number.
This system thus makes it possible to combine the preview with the possibility of making a large volume of calls.