How to find opportunities for an upsell

[[email protected]]

What is upselling?
Upselling is the process of persuading a customer to purchase an upgraded version of what they already want to buy. Sometimes upselling can also include selling a higher-priced product or service in addition to a customer’s purchase.

This practice is intended to increase the customer’s value and provide them with a solution better suited to their needs.

Upselling vs. cross-selling
Upselling and cross-selling may be used at similar points in the sales process and for similar purposes, there are significant differences.

Cross-selling is when a salesperson identifies two relevant products or services cambodia mobile phone number and sells them to the customer simultaneously, like a new cell phone and a drop-proof case. Cross-selling is all about increasing the value of a sale by adding more items to it like an add-on or similar product.

Upselling is focused on offering a more expensive version of something the customer already wants to buy, rather than convincing them to buy more. In the cell phone example, upselling is convincing the customer to buy a phone with 256GB instead of 128GB. At its core, upselling is about increasing the value of a sale by upgrading the product or service being purchased.

Both of these techniques are useful for increasing a customer’s value, and they each have their place.

TÉLÉCHARGER
16 modèles de processus de vente pour les pipelines B2B
Que vous construisiez votre premier processus de vente ou que vous remaniiez un processus existant, ces modèles approuvés par Nutshell vous donneront une bonne longueur d'avance.