Nowadays, all types of products can be found and purchased completely online. Online businesses, which until a few years ago were viewed with suspicion, have become a trend and, as a result, the presence of users on the Internet is becoming usa phone number listsincreasingly larger and more widespread. Therefore, companies are looking for new low-cost solutions that combine quality and mobility; and this is where VoIP can help.
With it, it is possible to centralize and reduce costs for sending SMS , calls, video conferences and several other basic services, such as email exchange. With more and more technologies being implemented, it is important to stay tuned to the latest developments in the industry to check if your company is using these technologies to their full potential.
To help you, we have put together 8 predictions for the digital telephone system for the year 2022. Check out the list below
1 - The end of analog phones
Over the years, analog telephones have been losing ground in homes and businesses. Since 2004, when they were present in 90% of homes and businesses, their use has been gradually and slowly declining. Currently, their presence has fallen to less than half and is expected to decrease even further in 2021. Analog systems are being replaced by digital telephony, which, with a more economical rate and systems with greater mobility, has become the best option.
2 - Mobile systems will continue to expand
Mobility is no longer just a differentiator; it has become a necessity when it comes to corporate and brand communication. With VoIP, communication between customers and brands becomes faster and more agile, which is why companies are likely to invest up to two trillion dollars in mobility solutions. The use of mobile devices continues to rise, and the arrival of new technologies promises to further heat up the sector in 2022.
3 - The arrival of 5G
Expectations for the definitive arrival of 5G technology are huge. With its use, communication and reaction speeds will be improved, eliminating connection instability and data loss during network transmissions. In addition, according to a recent study , 5G promises to offer other benefits such as: faster data transfer speeds (72%), greater connectivity of wearable devices (50%) and fewer dropped calls (47%). All of these advantages will lead to greater demand and use of the technology by the market and companies.
4 - AI will play an even more important role in customer service
Very little is known about the potential uses and scope of artificial intelligence, but the technology already offers some very interesting features. With it, it is possible to suggest content on streaming platforms based on your tastes and replace human assistance in several services. In more complex services, it is still necessary for human assistance to be provided, but with the help of bots, it is possible for agents to focus on these types of issues while more basic services, such as sending invoices, protocol queries and others, are performed directly by the bot, using technology.
"5 - VoIP will support IoT
IoT, or the Internet of Things, connects and integrates all devices connected to the Internet, making data sharing between them much easier and faster. With the integration of the two technologies, it will be possible, for example, for companies to create smart offices, where employees can access information and data from anywhere.
6 - The increased use of VoIP within schools
The benefits of digital telephony are not limited to offices and businesses. Several schools and colleges have been realizing the advantages offered by VoIP technology and have therefore started to implement VoIP within their systems. This transition has become even more evident with the growth of distance learning modalities during the pandemic. With its use, it is possible to offer a better experience during online learning, enabling greater cooperation between students and teachers. In addition, seminars and extra classes can also be made available virtually, without the need for physical meetings. With a growing demand for mobility, the trend is that in 2022, more education companies will look for professional and digital telephone systems, seeking to reduce costs and improve the services provided.