The IP PBX system uses cloud technology. With the cloud, calls can be accessed from anywhere, from any device connected to the internet. Cloud PBX technology offers personalized call recording. Learn how IP PBX offers this functionality and the possibilities it provides for companies.
Call Recording
Call recording for IP PBX extensions is easily customizable, offering the possibility russian phone numbers of activating recording selectively, on demand or full-time. The technology of recording, storing and making a call easily accessible and manageable is a feature widely used by companies, which offers several advantages in the competitive market.
Security
With IP PBX, recorded calls go directly to the cloud, which offers complete security. In the cloud, the file is replicated and distributed among several servers, and even if one server fails, the file is not lost. Many agreements and contracts are made exclusively over the phone, so it is essential to have a qualified server company that offers high availability in the cloud, to preserve these files efficiently and systematically, for as long as necessary.
"In this post we talk in detail about how call recording offers security to companies and customers, and warns: “recording is not mandatory in all cases, but it is advisable to do so for security reasons in legal situations”.
Administrative Management
Full control and monitoring of calls. Quick and assertive access to information provides more efficient supervision of teams, aligned with business goals and objectives.
Using call files, it is possible to carry out surveys and develop strategies to improve customer service and optimize internal processes.
Call recording also offers security and comfort to employees, and stimulates team productivity.
Customer service
With call recording, customers feel safer and tend to trust companies more. Recordings are positive resources for both sides, and customers evaluate companies that offer this feature more highly, in terms of credibility and technology.
Even though call recording is mandatory in most customer service cases, the quality of the service is what is really evaluated by the consumer. Having quick and easy access to calls, even if it is not for the customer's own access, but rather to use as a tool for better, personalized service and offering the best possible resolution, according to the customer's history with the company.
Intelligent administrative management has a direct impact on customer service, as well as security issues. The end customer is attentive and is always impacted by the way, positive or negative, in which the company is managing the communication system, which is why it is so important to have efficient technology and tools.