The world is changing and so is the customer experience. Technological advances, combined with new and ongoing business challenges, put pressure on all of us to continue to evolve, improve and do more for our customers.
Many companies have weathered supply chain disruptions, rising costs, and the ongoing shift to a digital landscape, all under a cloud of constant economic uncertainty. Businesses are facing shrinking margins and costs . Meanwhile, customer expectations continue to rise .
We’re challenged to do more with less, but change can also represent opportunity – and now it’s possible to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Today, at our flagship global conference, Zendesk Relate , we’re unveiling the future of intelligent CX, which philippine phone number search will transform the customer experience by delivering effortless, empathetic, and personalized experiences that are a perfect blend of intellectual quotient (IQ) and emotional quotient (EQ). Companies will effectively anticipate and respond to customer needs to build strong relationships and drive profitable growth.
We can achieve this vision by combining AI with rich, dynamic conversational experiences and customer data to deliver greater personalization, while respecting customers’ desire to manage privacy on their own terms.
Zendesk AI, purpose-built for CX
Today we’re announcing Zendesk AI as our intelligence layer and a new offering that combines years of Zendesk data and insights with new AI technologies to instantly improve the service experience you deliver, save time, and better understand your customers. In our keynote address , Cristina Fonseca, Head of AI, shared our unique approach and some powerful examples that illustrate exactly how this new technology creates even more efficiency and empathy for your customers.
Plus, this technology is available today. Zendesk AI is pre-trained and leverages the billions of service interactions at our disposal. We eliminate the need for businesses to hire large teams of developers to deploy and train their AI. Instead, it’s ready to use and is quick to deploy, easy to use, and can add value immediately—all while continuing to learn from your data sets and every customer interaction. This makes personalized, efficient, and more empathetic customer experiences accessible to all businesses in ways that have never been available before.
New capabilities announced today include:
Intelligent Classification: Use intent detection, language detection, and sentiment analysis to automatically classify incoming customer issues and create powerful workflows and intelligent reports, leveraging these insights.