However, in this case, the customer had set up his own IP PBX, which he planned to use in the future, and there was a ready-made integration with CRM.
- as quickly as possible, painlessly for the business and with the ability to scale. We offered to connect the Mobile SIP Trunk for the company's employees. This is a virtual communication channel that connects our platform and the client's equipment.
Using the SIP trunk, you can connect mobile and virtual cambodia cell phone number list numbers, including multi-channel ones, to the existing PBX, while maintaining all the capabilities of Analytics and integration with the database. For the medical center, we connected 20 mobile numbers with multi-channel support for each number. The sales department employees received MCN Telecom SIM cards with SIP trunk support, and we added their numbers to the customer's IP PBX.
Thus, managers were able to call clients and receive calls regardless of landline telephone communication, but with all the capabilities of a corporate PBX: The medical center's clients continued to call the company's landline numbers, even though the managers were not working in the office; calls between employees became free regardless of their place of work; All call data, including full analytics and call recordings, were stored in the corporate CRM.