PGI, ERP and CRM: definition and difference between these SAAS software
Posted: Sat Apr 19, 2025 7:05 am
ERP, CRM, and ERP are now essential acronyms in the world of business management. Indeed, CRM and ERP software play a complementary role in optimizing an organization's internal processes. But while their roles may seem similar, these two types of software meet very distinct needs.
Thus, ERP ( Enterprise Resource Planning) is the English translation of PGI, that is to say an Integrated Management Software . An ERP or PGI will therefore centralize and automate the key functions of a company such as accounting, human resources or even inventory management to improve overall operational efficiency. On the other hand, a CRM (for Customer Relationship Management in English) will rather focus on customer relationship management (CRM) by facilitating the monitoring of customer interactions, the personalization of services and the improvement of the customer experience.
In this article, after defining ERP/PGI and CRM, we'll explore portugal phone number lead the differences and complementarities between these two types of management software. We'll then see how monday.com can offer you the best of both worlds by optimizing both your internal business management and your customer relationship management.
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What is CRM and ERP: definition
What does ERP or PGI mean?
ERP stands for Enterprise Resource Planning . In France, the term Integrated Management Software ( IMS) is also used, but it's actually the same business management tool. In other words, ERP and PGI are two interchangeable acronyms.
ERP software, or ERP software, is a type of software used to connect and manage a company's processes and finances. Thus, an ERP system serves to collect and consolidate all the tools, reports, and data from a company's various departments to enable comprehensive, consistent, and simplified management of all these processes.
ERP software integrates different systems and their respective data into a cohesive platform that provides easy access to data from all departments within an organization.
Thus, ERP ( Enterprise Resource Planning) is the English translation of PGI, that is to say an Integrated Management Software . An ERP or PGI will therefore centralize and automate the key functions of a company such as accounting, human resources or even inventory management to improve overall operational efficiency. On the other hand, a CRM (for Customer Relationship Management in English) will rather focus on customer relationship management (CRM) by facilitating the monitoring of customer interactions, the personalization of services and the improvement of the customer experience.
In this article, after defining ERP/PGI and CRM, we'll explore portugal phone number lead the differences and complementarities between these two types of management software. We'll then see how monday.com can offer you the best of both worlds by optimizing both your internal business management and your customer relationship management.
Try Monday CRM
What is CRM and ERP: definition
What does ERP or PGI mean?
ERP stands for Enterprise Resource Planning . In France, the term Integrated Management Software ( IMS) is also used, but it's actually the same business management tool. In other words, ERP and PGI are two interchangeable acronyms.
ERP software, or ERP software, is a type of software used to connect and manage a company's processes and finances. Thus, an ERP system serves to collect and consolidate all the tools, reports, and data from a company's various departments to enable comprehensive, consistent, and simplified management of all these processes.
ERP software integrates different systems and their respective data into a cohesive platform that provides easy access to data from all departments within an organization.