Growth in the machine: Capgemini's new study on intelligent automation.

[nusratjahan]

A new report from Capgemini 's Digital Transformation Institute finds that the financial services industry could increase its global revenues to as much as $512 billion by 2020. This will be possible thanks to " intelligent automation ," defined as the right combination of robotic process automation ( RPA ), artificial intelligence (AI), and business process optimization applied rationally to achieve business objectives.The report, entitled “ Growth in the machine: How financial services can move intelligent automation from cost play to growth strategy ,” highlights the various opportunities emerging from the adoption of these technologies for the financial services sector.

To date, automation technologies, such as RPA , have buy bulk sms service been implemented by the financial services industry to reduce costs and create efficiency. By implementing RPA, a company can increase cost savings by 10–25%, a percentage that can potentially reach 30–50% using the same technology enhanced with AI.

Financial services industry leaders have begun offering automation directly to their clients, using it as a revenue driver rather than simply a cost-cutting factor. Capgemini 's report found that, on average, more than a third (35%) of financial services firms reported a 2-5% increase in growth thanks to automation. At the same time, the report found that intelligent automation improved customer satisfaction by more than 60%.